Effective Date: May 25, 2026
Welcome to KindDrop Co. (“KindDrop,” “we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, subscribe to our services, or interact with us online.
By using our website, you agree to the terms outlined in this Privacy Policy.
We may collect the following types of personal information:
When placing an order, signing up, or contacting us, you may provide:
When visiting our website, we may automatically collect:
We use your information to:
We will never sell your personal information to third parties.
Because KindDrop delivers thoughtful mail and gifts to seniors and loved ones, customers may provide recipient names, mailing addresses, and personal details.
We use this information solely for:
We ask customers to ensure they have permission to share recipient information with us.
Payments made through our website are processed securely by trusted third-party payment providers such as PayPal or Stripe.
KindDrop Co. does not store full credit card information on our servers.
Please review the privacy policies of payment providers for additional information regarding how they manage payment data.
Our website may use cookies and analytics tools to improve user experience and understand website traffic.
Cookies may help us:
You may disable cookies through your browser settings, though some features of the website may not function properly.
If you subscribe to our newsletter or updates, we may occasionally send:
You may unsubscribe at any time using the unsubscribe link included in emails.
We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online transmission or electronic storage method can be guaranteed 100% secure.
Our website may contain links to third-party websites or services, including:
We are not responsible for the privacy practices or content of third-party websites.
KindDrop Co. does not knowingly collect personal information from children under the age of 13.
If we become aware that personal information from a child has been submitted without parental consent, we will remove it promptly.
KindDrop Co. operates in Canada and strives to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
Updated versions will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or how your information is handled, please contact us:
KindDrop Co.
Email: info@kinddrop.ca
Website: www.kinddrop.ca
Effective Date: May 25, 2026
At KindDrop Co., every package is thoughtfully curated to bring comfort, connection, and kindness to someone special. Because many of our items are personalized and prepared specifically for each recipient, we kindly ask customers to review the following policy before placing an order.
Our goal is always to treat every customer with care, fairness, and compassion.
Many KindDrop packages include:
Due to the personalized nature of these products, all personalized items and custom gift packages are non-refundable and non-returnable.
This policy helps ensure the privacy, quality, and integrity of every KindDrop experience.
KindDrop subscription plans automatically renew based on the selected subscription term.
Customers may cancel their subscription by providing at least 30 days’ notice prior to the next renewal date.
Cancellation requests submitted after this notice period may result in the next scheduled package being processed and shipped before cancellation takes effect.
To request a cancellation, please contact us at:
We want every KindDrop delivery to arrive safely and bring joy to its recipient.
If an item arrives damaged or if there is an issue with your order, please contact us within 7 days of delivery at:
Please include:
We will review each situation individually and work compassionately with you to determine an appropriate resolution, which may include:
Customers are responsible for ensuring all shipping information is accurate at the time of purchase.
KindDrop Co. is not responsible for delays, losses, or delivery issues caused by:
If a package must be re-shipped due to incorrect information provided by the customer, additional shipping charges may apply.
If a return shipment is approved under exceptional circumstances, return shipping costs are the responsibility of the customer unless otherwise stated.
Some KindDrop packages may include food items such as chocolates, baked goods, candies, or treats.
For health and safety reasons, food items are non-returnable and non-refundable.
We encourage customers to notify us of any known allergies or sensitivities before ordering. While we do our best to accommodate requests, KindDrop Co. cannot guarantee allergen-free products.
At this time, KindDrop Co. ships within Canada only.
KindDrop Co. was created to spread kindness and meaningful connection. While our policies are necessary to protect our small business, we genuinely care about our customers and the seniors receiving our packages.
If there is ever an issue with your order, we encourage you to reach out to us directly so we can do our best to help.
For questions regarding returns, damaged items, or subscription cancellations, please contact:
KindDrop Co.
Email: info@kinddrop.ca
Website: www.kinddrop.ca
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